Introduction and Acceptance
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and BiteXR d.o.o. (“Perfect Day”, “we”, “us”, or “our”), governing your access to and use of the Perfect Day wedding planning platform, including all features, content, and services offered through our website and applications (collectively, the “Service”).
By registering an account, completing the onboarding process, making a payment, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered address. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Service Description
Perfect Day is a cloud-based wedding planning and management software-as-a-service (SaaS) platform. The Service enables couples and their coordinators to:
- Manage guest lists, invitations, and RSVP tracking
- Plan seating arrangements with a drag-and-drop interface
- Track vendors, contracts, and payment statuses
- Monitor wedding budget (estimated vs. actual costs)
- Maintain a wedding task checklist
- Publish a personalised public wedding page accessible to guests via a unique URL (slug)
- Upload and manage a photo gallery
- Communicate updates and announcements to guests
The Service is intended for personal, non-commercial use in the planning of a single wedding event unless a multi-wedding plan has been purchased.
Account Registration and Eligibility
To use the Service you must: (a) be at least 18 years of age; (b) provide a valid email address and complete the email-link verification process; (c) complete the onboarding questionnaire and select a plan; and (d) complete payment via our authorised payment processor, Paddle.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at office@bitexr.com if you suspect any unauthorised use of your account.
Each account is associated with a single user (couple or individual). You may not share, transfer, or sell access to your account.
Plans, Pricing, and Payment
4.1 Available Plans
Perfect Day is offered under the following plan structure:
- Solo Wedding Plan — a one-time purchase granting access to manage a single wedding event for the lifetime of that event (up to and including the wedding date plus a post-event period as specified at checkout).
- Multi-Wedding Plan — a subscription or one-time purchase granting access to manage multiple wedding events simultaneously, intended for wedding coordinators and professional planners.
Current pricing, features included in each plan, and any promotional offers are displayed at the time of purchase. We reserve the right to change pricing at any time; however, changes will not affect existing purchases that have already been completed.
4.2 Payment Processing
All payments are processed by Paddle.com Market Limited (“Paddle”), our authorised Merchant of Record. By making a purchase you also agree to Paddle’s Terms of Service and Privacy Policy. Paddle acts as the seller of record for all transactions and is responsible for tax collection and remittance where applicable.
Accepted payment methods include major credit and debit cards and other methods made available by Paddle at checkout. All amounts are charged in the currency displayed at checkout.
4.3 Taxes
Prices displayed may be exclusive of applicable taxes (VAT, GST, sales tax, etc.). Paddle calculates and collects applicable taxes based on your billing location. The final tax-inclusive amount is shown before you confirm payment.
4.4 Billing Disputes
If you believe you have been charged incorrectly, contact us at office@bitexr.com within 30 days of the charge. We will investigate and, where appropriate, issue a correction or refund in accordance with Section 5.
Refund and Cancellation Policy
5.1 One-Time Purchases (Solo Wedding Plan)
You are entitled to a full refund if you request it within 14 days of the initial purchase date, provided you have not yet published your wedding page or sent any invitations through the Service. This right is granted in accordance with applicable consumer protection legislation, including EU Directive 2011/83/EU on consumer rights.
After the 14-day period, or if you have begun using the core Service features (as described above), no refund will be issued for one-time purchases.
5.2 Subscription Plans (Multi-Wedding)
Subscriptions may be cancelled at any time from your account settings or by contacting support. Cancellation stops future billing; you retain access to the Service until the end of the current billing period. No partial refunds are issued for unused portions of a billing period.
Refunds on subscription plans are evaluated on a case-by-case basis and are at our sole discretion, except where required by law.
5.3 How to Request a Refund
Send your refund request to office@bitexr.com with the subject line “Refund Request” and include your registered email address and order/transaction ID (available in your confirmation email from Paddle). Approved refunds are processed via Paddle and typically appear within 5–10 business days.
License and Permitted Use
Subject to your compliance with these Terms and completion of payment, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your personal wedding planning purposes (or professional purposes under a Multi-Wedding Plan).
You must not:
- Copy, modify, distribute, sell, or sublicence any part of the Service
- Reverse engineer, decompile, or attempt to extract the source code
- Use the Service to build a competing product or service
- Use automated tools (bots, scrapers) to access or extract data from the Service
- Use the Service for any unlawful purpose or in violation of any applicable law
- Upload content that is defamatory, obscene, infringing, or otherwise harmful
User Content
The Service allows you to upload, store, and share content including photographs, text, and guest data (“User Content”). You retain all ownership rights to your User Content. By uploading User Content you grant us a limited, worldwide, royalty-free licence to host, store, display, and transmit that content solely for the purpose of providing the Service to you.
You are solely responsible for ensuring that your User Content does not infringe third-party rights, comply with applicable data protection laws (including GDPR) when collecting and storing guest personal data, and obtaining any necessary consents from guests whose data you enter into the platform.
Data Protection and Privacy
We process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to such processing.
As a controller of guest data you enter into the platform, you are responsible for compliance with applicable data protection legislation (including GDPR where applicable). We act as a data processor with respect to such guest data and process it only on your instructions.
We implement industry-standard security measures including encrypted data in transit (TLS) and at rest, Firebase Authentication, and role-based access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Service Availability and Modifications
We aim to maintain the Service available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance will be announced where reasonably practicable. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
If we discontinue the Service entirely, we will provide at least 30 days’ notice by email and will issue pro-rata refunds for any prepaid periods on subscription plans.
Intellectual Property
All intellectual property rights in the Service — including the software, design, trademarks, logos, and content created by us — are owned by or licensed to BiteXR d.o.o.. Nothing in these Terms transfers any such rights to you.
Limitation of Liability
To the fullest extent permitted by applicable law, BiteXR d.o.o. and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of profits, or business interruption — arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to us in the 12 months immediately preceding the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be error-free, that defects will be corrected, or that the servers are free of viruses or other harmful components.
Indemnification
You agree to indemnify, defend, and hold harmless BiteXR d.o.o., its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
Termination
We may suspend or terminate your account at any time if: (a) you materially breach these Terms; (b) we are required to do so by law; or (c) your conduct poses a risk to us, other users, or third parties. We will give you reasonable prior notice where possible.
Upon termination you may request an export of your User Content within 30 days of termination. After that period, we may delete your data in accordance with our data retention policy.
You may terminate your account at any time by contacting office@bitexr.com. Termination does not entitle you to a refund outside of the policy in Section 5.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Montenegro, without regard to its conflict-of-law provisions.
Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Montenegro.
If you are a consumer residing in the European Union, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure. We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, or internet outages.
Contact Us
If you have any questions about these Terms, please contact us:
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