Refund Policy

Perfect Day is operated by BiteXR d.o.o., registered in Montenegro. All payments are processed by Paddle.com Market Limited, our Merchant of Record. This policy describes your rights and our obligations regarding refunds and cancellations.

If you have a question about a charge or need to request a refund, please contact us at office@bitexr.com before initiating a dispute with your bank or card issuer.

Perfect Day is sold as a one-time purchase for a single wedding event. You are entitled to a full refund if you meet all of the following conditions:

• Your refund request is submitted within 14 days of the original purchase date.
• You have not published your public wedding page.
• You have not sent any invitations to guests through the Service.

This 14-day right of withdrawal is provided in accordance with EU Directive 2011/83/EU on consumer rights and applicable consumer protection legislation.

Once the 14-day window has passed, or once you have begun using core Service features (publishing your page or sending invitations), no refund will be issued. The nature of digital services means that once meaningfully used, the value of the purchase has been delivered.

Subscription plans can be cancelled at any time from your account settings or by contacting support. Upon cancellation:

• Future billing stops immediately.
• You retain full access to the Service until the end of the current paid billing period.
• No partial refunds are issued for unused days or weeks within a billing period.

Refunds on subscription plans beyond the above are evaluated on a case-by-case basis and are at our sole discretion, except where required by applicable law.

We may issue a full or partial refund outside the standard policy in the following situations, at our discretion:

• Service outage or technical failure — a significant outage that prevented you from accessing the Service for an extended period and was caused by our infrastructure.
• Duplicate charge — if you were charged more than once for the same purchase due to a payment processing error.
• Fraudulent transaction — if you did not authorise the purchase and can provide evidence of this.

In all exceptional cases, contact us promptly with supporting details and we will investigate within 5 business days.

To submit a refund request:

1. Email us at office@bitexr.com with the subject line “Refund Request”.
2. Include your registered email address and your Paddle order/transaction ID (found in your purchase confirmation email).
3. Briefly describe the reason for your request.

We aim to respond to all refund requests within 2 business days. Approved refunds are processed via Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

The following are not eligible for refunds under any circumstances:

• Purchases made more than 14 days ago (for one-time plans)
• Accounts suspended or terminated due to a violation of our Terms & Conditions
• Promotional purchases, discounted codes, or trial offers explicitly marked as non-refundable

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks can result in your account being suspended while the dispute is investigated. If a chargeback is resolved in your favour, your access to the Service will be revoked.

We are happy to work directly with you to resolve any billing issue quickly and fairly — please reach out to us first.

We may update this Refund Policy from time to time. Material changes will be communicated via email to your registered address. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

For all refund and billing enquiries: